Complaints
For Dealers
We only accept warranty claims from dealers, and all claims must be submitted via our warranty claim form to ensure a streamlined, efficient, and fast processing time. The form can be found further down on this page.
For a warranty claim to be valid, the following requirements must be met:
- The reason for the claim must be described as thoroughly as possible to facilitate processing.
- Photo documentation must be attached.
- A copy of the invoice must be attached.
- Claims must be submitted no later than 14 days after the buyer became aware of the issue.
A response to the claim can be expected within 5–7 days.
For Consumers
If you, as a consumer, wish to submit a warranty claim due to defects or faults in a product from Ravendo, you must contact the dealer from whom you purchased the product. The dealer will then handle the claim in cooperation with us.
Assessment
We strive to process and conclude your warranty claim as quickly as possible. Therefore, we require a detailed description of the reason for the claim, photo documentation, and a copy of the invoice. The claim will be assessed in accordance with our warranty terms.
Transport damages
All products should be inspected upon receipt for any damage. Any visible transport damage must be noted immediately on the accompanying delivery note, after which the dealer must be contacted.
Returns
If it is assessed that the product must be returned for repair, replacement, or evaluation, this will be agreed on an individual basis.
Return of warranty claim items MUST ONLY take place after prior agreement with Ravendo. Any costs related to returns that have not been agreed in advance will not be covered by Ravendo.
Complete the warranty claim form
Warranty Claim Form
All warranty claims must be submitted via the dealer from whom the product was purchased.
To facilitate efficient processing and minimise the buyer’s waiting time, we kindly ask that all fields marked with * are completed, that a detailed description of the reason for the claim is provided, and that at least one photo of the damage is attached.
Warranty claims must be submitted no later than 14 days after the buyer becomes aware of the issue.
If the claim concerns visible transport damage upon receipt, this MUST be noted immediately on the delivery note, after which the dealer must be informed. The dealer will then contact Ravendo A/S.